To prepare for the coaching session we conducted extensive research on the government agency and the issues previously raised by the Senate committee. We also reviewed videos of the acting CEO’s previous appearances before the Senate inquiry. Based on this research we developed a detailed Q&A document and a Positioning document which we used to craft the CEO’s responses to a range of potential questions.
We conducted two one-on-one coaching sessions with the CEO that were recorded to provide instant feedback. We also workshopped responses on the CEO’s future strategy for the agency. The acting CEO performed strongly at the next Senate inquiry and was subsequently appointed to the role full-time in 2016.